Privacy Policy

Your privacy and data protection are paramount to us at Stellar Quintor Hotel

Last updated: December 2024

Introduction

At Stellar Quintor Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information
  • Name, address, phone number, and email address
  • Payment information including credit card details
  • Government-issued identification for registration
  • Reservation and stay preferences
  • Emergency contact information
Automatically Collected Information
  • IP address and browser information
  • Device information and operating system
  • Website usage data and cookies
  • Location data when using mobile applications
Service Usage Information
  • Hotel services utilized during your stay
  • Spa and wellness center appointments
  • Restaurant reservations and dining preferences
  • Business center and meeting room usage

How We Use Your Information

Service Delivery
  • Process reservations and check-in
  • Provide requested services
  • Handle billing and payments
  • Communicate about your stay
Business Operations
  • Improve our services and facilities
  • Conduct market research
  • Comply with legal obligations
  • Protect against fraud and abuse

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: Trusted partners who assist in our operations (payment processors, cleaning services, etc.)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In case of merger, acquisition, or sale of assets
  • Safety and Security: To protect the rights, property, or safety of our guests and staff

Data Security

We implement appropriate security measures to protect your personal information:

Technical Safeguards
  • SSL/TLS encryption
  • Secure payment processing
  • Regular security audits
  • Access controls and monitoring
Administrative Safeguards
  • Staff training on data protection
  • Limited access to personal data
  • Regular policy updates
  • Incident response procedures

Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

Access

Request access to your personal data

Correction

Request correction of inaccurate data

Deletion

Request deletion of your data

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Cookie Type Purpose Duration
Essential Basic website functionality Session
Performance Website analytics and optimization 1-2 years
Functional Remember your preferences 1 year
Marketing Personalized advertising 1-2 years

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

  • Guest Records: 7 years after checkout (as required by Canadian law)
  • Payment Information: Until payment is complete and any disputes resolved
  • Marketing Data: Until you unsubscribe or request deletion
  • Website Analytics: 26 months for aggregate data

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer

1250 Bay Street
Toronto, ON M5R 2A5, Canada

(416) 555-0123

privacy@stellarquintor.info

Response Time

We will respond to your privacy inquiries within:

  • 30 days for access requests
  • 48 hours for urgent matters
  • 5 business days for general inquiries